Frequently Asked Questions

Frequently Asked Questions

Answer. We Provide Support 24 hours, 7 days a week and 365 days of a Year.

Answer. We support WordPress Multisite and WordPress Multi-network. Because of the highly differing uses and structures in use by both, we do ask for more information, as our team is informed from the start of any particular configurations that may be unique to your network.

Answer. To assess the specific ways that WordPress updates (and the direction WordPress is moving in), we would need to provide a formal audit of all plugins and the active theme on the site.

Answer. Yes, Provided that you have chosen daily backup plan. While we’re happy to restore a site at no charge for any customer, continued usage of this feature may consume Add-on Hrs (if available in your account), and/or incur additional fees. We will notify you prior to charging anything to your account.

Answer. We continuously monitors customer sites using ongoing security scans by our partner, Sucuri Security. Common issues are also manually checked whenever relevant.

Suppose that you have a website that targets beauty tips. Now, there could be thousands of websites with similar content. In order to outcast the competitors and increase the likelihood of your website popping at the top of SERP on any of the search engines, optimization is needed and that's where we suggest our clients restructure their strategies and turn them SEO-specific.

Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

Answer. For security reasons, no one other than approved parties may request information or support services for a Maintainn customer. The account holder is the default approved party, but you can also assign authorized users to your account! This can be done simply by emailing us with the name and email address for additional authorized users, as well as specific instructions regarding which sites they are authorized for. From then on, they can both request data and support services with ease.

Since, you get an online user id & password, you can always report an issue via support ticket for the best results. Also, you can communicate your issues using skype or phone but we need to authenticate you. This is important to keep skype or phone number in your user area for better communications.

Answer. Typically, we use support tickets. Although we have a small team, we want to make sure that all communication is documented and extremely clear; we’ve found that this makes it easier for our entire team to know what’s going on with your site.
Support tickets can be submitted through your Client Area; this is the easiest way to authenticate your support ticket. You can also email at any time from the email address associated with your account.

Support Tickets can be raised by your WP Admin Dashboards as well as Client area of

Also, we do provide phone support for our Gold and Higher Plan members.

Answer. The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We frequently encounters plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.